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If your home or business loses power, your distribution network operator is responsible for restoring power. Remember to switch off all appliances, such as hair straighteners and irons. Once the power comes back, they may turn on by themselves. Call 105 to report a power cut to your distribution network operator. Calls are free from any network.
While Great Britain’s electricity system is extremely reliable and resilient, power cuts – also known as power outages – can happen for a variety of reasons. If you experience a power cut that you weren’t expecting you can report it by calling 105.
When the power you need isn’t there, we’re here to help. We know that power cuts can be worrying, we are here for you 24 hours a day, 7 days a week to help keep you informed when you need it. If you're experiencing a power cut, get in contact with us to let us know.
105is a new, free and easy number to call. Or if you prefer to use our existing number to report a power cut, please call 0800 6783 105 or Report it online If you require priority assistance now, call 0800 6783 105or households requiring extra support can sign up to our Priority Services Registerfor future incidents.
Fire or theft can damage the equipment on the network or in substations. Distribution network operators (DNOs), are responsible for fixing local power outages as they maintain the power lines connecting homes and businesses to the transmission network. If your home or business loses power, your operator will restore the electricity.
A fault occurred on a piece of our electrical equipment which controls the power to your area. We had to turn off the power so our engineers could safely carry out emergency repairs.
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